Privacy Policy

Last updated: 03/02/2026

1. Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in the course of providing self-publishing and related services.

2. Personal information we collect

We may collect personal information including, but not limited to:

• Names, addresses, email addresses and phone numbers
• Author biographies and manuscripts
• Business details (where applicable)
• Payment and banking details for invoicing and royalties
• Information provided through contracts, forms, emails, or our website

We only collect personal information that is reasonably necessary to provide our services.

3. How we collect personal information

We collect personal information directly from you when you:

• Enquire about or engage our services
• Enter into a publishing or service agreement with us
• Submit manuscripts or related materials
• Communicate with us via email, phone, forms, or our website

4. How we use personal information

We use personal information for purposes including:

• Providing self-publishing and related services
• Communicating with authors and clients
• Preparing, producing, distributing, and promoting publications
• Managing contracts, invoicing, and payments
• Meeting legal and regulatory obligations

We do not sell personal information.

5. Disclosure of personal information

We may disclose personal information to third parties where necessary to provide our services, including:

• Printers, distributors, and publishing partners
• ISBN agencies and metadata providers
• Accountants, payment processors, and professional advisers
• Service providers such as IT, cloud storage, or email platforms

We take reasonable steps to ensure that these third parties handle personal information appropriately.

6. Overseas disclosure

Some of the service providers we use may store or process personal information outside Australia. This may include cloud-based services. We take reasonable steps to ensure that overseas service providers handle personal information in a manner consistent with Australian privacy principles.

7. Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information may be stored electronically using secure systems and cloud-based services, or in other secure environments under our control. Access to personal information is restricted to authorised personnel only.

8. Data breaches

In the event of a suspected or actual data breach involving personal information, we will take reasonable steps to contain, assess, and respond to the incident. Where required by law, we will notify affected individuals and relevant authorities.

9. Access and correction

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or out of date. Requests can be made using the contact details below.

10. Complaints

If you have a complaint about how we handle personal information, please contact us and we will respond within a reasonable timeframe.

11. Contact us

For privacy enquiries, access requests, or complaints, please contact: